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© 2023 by Vincentaa India Art Sculpture

FAQ​​

Question1: Are you a factory or trading company?

We are a bronze sculpture foundry (factory), we make clay mold and bronze casting all in our own factory. Our customers are always welcomed to visit us for communicating and inspection

 

Question2: Do you supply custom-made service?

our custom-made service range includes design, size and surface color.

 

Question3: Do accept retail order? What is the minimum quantity required?

Yes, we do accept retail order. Half of our customers are private customers. Our sales team and service team have gathered rich experience in serving private customers. There is the minimum order quantity, but as we all know, the more you order the better prices you will get.

 

Question4: How much is your price?

Our price is decided by the design, size and quality level, contact us the first time, our sales team will provide you with professional quotation sheet, where you will find all related information you need.

 

Question5: What should I do to get your detailed quotation?

Before we quote, we usually have to collect related information such as the design you like, its dimension and stone color. It is better if you can supply us with all related information. If you can not, it is also no problem. Our sales team will have you to decide or just directly send you a detailed quotation with our recommended information according to your usage.

 

Question6: How to get a discount?

A good discount is determined by your quantity and the total amount of your order.

 

Question7: What're your terms of payment

1) Our common-used of payment term is 30% amount paid by T/T as advance payment; the balance should also be paid by T/T after the buyer’s inspection and before shipment.

2) For customized order, the advance payment should be 50%.

3) For large order, we accept 3 times or 4 times payment.

 

Question8: How long it will take for production and delivery?

Usually 30-45 days for production and 15-30 days for delivery. 

 

Question9: What’s the production process of your products?

Please check this casting process page

 

Question10: How can you assure the quality during production?

1) We have a strict purchasing system to assure good quality of marble being used for your order.

2) We have professional quality supervision staff to control the quality, the pictures will be sent to you to confirm every 2 or 3 days.

 

Question11: Do you supply installation service?

1) Usually, we don’t supply installation service, but the installation manual will be sent to you along with your goods. With our installation manual, it will be very easy for your workers to install.

2) For large projects, such as large size bronze sculpture and large stainless steel sculptures, if one customer needs us to install on site, we can also send our workers to installation place, but the customer has to prepare any necessary tools. Of course, we will communicate with our customer what we need

 

Question12: Can you deliver my sculpture to my home or my project?

We can supply door-to-door delivery to most countries around the world. Please contact us to confirm how many days and how much it may take.

 

Question13: What're your available terms of transportation?

1) Sea Shipping: this is the most commonly used way by the clients, which is the cheapest way and will take 30-45days.

2) Express: this is the fastest way, usually it will just take 3-7days, but the cost will a little high.

3) Railway: this way is more suitable for some inland area, such as Kazakhstan, Ukraine, Uzbekistan, Russia etc.

 

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